| 1. What do you find the most
difficult about using the telephone? |
| 2. What type of phone call do you
find the most difficult to handle? |
| 3. What type of phone calls do
you make? (business, personal, employment) |
| 4. What things make it difficult
for you to understand during a telephone conversation? |
| 5. Do you feel comfortable asking
for clarification on the telephone? |
| 6. Do you feel comfortable asking
someone to repeat information? |
| 7. Do you feel comfortable asking
someone to slow down when they are speaking too quickly? |
| 8. Do you feel comfortable asking
someone to spell their name or address? |