Activity Procedures:

Activity One:

• tutor relates the following story:
  “ I am really upset. Last night, just as I was sitting down to dinner my phone rang. I answered it. It was a young lady and she kept talking and talking. She talked so quickly I could hardly understand what she was saying. After about five minutes I realized that she was selling magazines. I told her I wasn’t interested and hung up.”
• afer you have related the story, ask your student when she has been upset at a phone call
• ask her what caused her to be upset and why?
• record her answers
• once you have recorded her answers, ask her what the other person could have done to make the phone call more pleasant and understandable

Activity Two:

• discuss the words in the Key Vocabulary List
• clarify any words that pose a problem
• ask your student to use each one in a sentence related to using the telephone e.g., You need to speak loudly when you talk on the telephone.