Speaking

A: Hello
B: _____ _______ ________ ________ _________.
A: Speaking.
B: Good morning Mrs. Jones. This is Sarah from Sears calling. The dress that you ordered is here.
A: Great - I’ll come by and pick it up. What time are you open till this evening?
B: Until seven.
A: That’s fine. Thank you very much for calling. Good-bye
B: Good-bye

You have been selected for ...

A: Hello.
B: Good evening. This is Jane calling from Handy Dandy Cleaners. Your household has been selected for our special offer. You have won a free gift. Our representative will drop by with your gift and demonstrate our new cleaning products. You are under no obligation to buy. Our representative will ...
A: ___________ __________ ____________ _______________.
B: There really is no obligation to buy and the gift is yours to keep whether or not you decide to purchase our time-saving products.
A: __________ _________ ___________. (Firmly)
B: Fine, thank you. Good-bye.
A: Good-bye.

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