Background Notes:

Activity One:

• by asking a student to read the word aloud and using it in a sentence, you will be able to see if your student understands the meaning of the word and if there are any pronunciation difficulties
• review the vocabulary before beginning the other activities, this will help your student to understand the handouts at the end of the unit

Activity Two:

• Example of Questions
  What is a residential phone?
  Who answers a business phone?
  Why should you not provide your name and number to an unidentified caller?
  How do you check to see if you have dialed the wrong number?

Activity Three:

• note any pronunciation difficulties with words and phrases
• use the phrases later in a role-play to allow your student to practice these phrases

Activity Four:

• Sample Dialogue
  A: Hello
  B: Hello. May I speak with Mr James please?
  A: He’s on the other line right now. May I take a message?
  B: No, thank you. I’ll call again later
  A: Thank you. Good-bye.
  B Good-bye.

Activity Five:

• reverse the parts as you role play
• once you have role-played using the dialogues, role-play scenarios without the script