|
Key Vocabulary
| acknowledge |
acknowledgment |
| repeating |
pauses |
| social
call |
uh-huh |
| formal |
uh-uh |
|
informal |
unnerve,
nervous |
|
common |
telephone
solicitation |
|
expressions |
hang
up |
|
extensions |
unfamiliar |
| line
|
annoying |
| hold
|
nature of the
call |
| apologize |
residential
phones |
|
mis-dialed |
business
phones |
| wrong
number |
inquiries
|
|
party |
severe |
|
verification |
I’m
sorry |
|
requires |
|
|