Expected Outcomes:

In this unit students will:

• understand common expressions used in everyday situations related to using the telephone
• be familiar with and use everyday telephone expressions
• feel more comfortable about answering the telephone
• be able to ask for clarification when using the telephone
• have further developed vocabulary related to using the telephone

Tools:

For this unit you will need:

• Handouts: Telephone Expressions
                  Telephone Etiquette
• pen/pencil
• paper
• index cards