Theme: Finding a Job

Unit: What do I Say? (Cold Calls)

Initial Assessment: (What does the student know, what does he need to know?)

1. What do you find most difficult about using the telephone?

2. Do you have difficulty taking down messages during a telephone conversation?

3. Do you ask people to repeat information if you have not understood?

4. Do you ask people to speak slower if you have difficulty understanding them?

5. Have you ever phoned somewhere to look for a job?

6. What was the most difficult part of the conversation?

7. What is a cold call?

8. What was the most frustrating part about the conversation?

9. What did you feel you did well during the conversation?

10. What type of questions did you ask when you called about a job?